reviews for the corporate shaman:
"an engaging illustration of how the wisdom gained throughout
the years has powerful relevance to modern business dilemmas."
"i loved the book! it is a real breakthrough it reveals the role that intuition will play in empowering the corporate leader of the future! i
highly recommend it to today's corporate leaders and to those who want to become one!"
"i found richard whiteley's new book, the corporate shaman to be very engaging and different from
anything i have ever read. i read it in one sitting because i simply could not put it down."
"a stimulating and creative application of shamanism to modern life."
"corporate leadership often thinks in terms of logic and reason rather than faith
and experience. in the corporate shaman, whiteley presents a time-tested technology to access the
combination of both logic and faith. the concepts here are not intuitive to the
western trained business mind, but they are highly provocative. who knows what power lies within?"
"the corporate shaman is one of those rare delightful books that inspires
while it entertains. richard whiteley takes the abstract idea of bringing the spirit back
into work and makes it a stunning, life-changing reality. i'm going to buy a case of these
and send them to my favorite people."
love the work you're with:
"richard whiteley proves again that he is one of
the all-time great thinkers about how to flourish as a business
or person in today's hyper competitive world."
"richard whiteley teaches that the intangibles - latitude for
individuality and expression of the human spirit at work - are the
important factors for the fulfillment of employees and the consequent
success of their joint enterprise. southwest airlines says 'hurray
"the key to success in life, both financially and professionally,
is the test of joy. if you don't love what you're doing you'll fall
short. let richard whiteley show you how to pass the test of joy
"most of us will spend 100,000 hours working. richard
whiteley's love the work you're with will show you how to
bring more passion, joy, fun and creativity to your job. it's a
must read for anyone who works.'"
reviews for customer-centered
"a superb highly readable book-an invaluable resource
in today's global business environment. a useful guide to help generate
"in modern business, the vital role of management
is to come out of the office and boardroom to the point of sale
or service delivery. customer-centered growth gets that message
across very clearly and is to be commended."
"customer-centered growth hits the nail right on
the head. richard whiteley and diane hessan have laid out the winning
formula for today's hyper-competitive markets. as i think of our
company's turnaround, i clearly see the critical roles whiteley
and hessan's 'five proven strategies' can play."
"whiteley and hessan have managed to advance customer
focus from telling 'stories' to showing 'how' managers can really
make a difference in the marketplace. after reading it with a critical
eye, i am convinced that it is all there: this is an essential reference
text for managers who want to make a difference with customers."
reviews for the
"readable, research-based. the two seldom go hand in glove. they do in these
pages. richard whiteley has moved the discussion of customer-driven
companies up a whole notch. this wonderful book is alive with cases,
statistical wisdom and phenomenally sound advise. this is what a lot of us,
practitioners and advisors, have been waiting for. bravo!"
"as this book demonstrates, the managers who know and serve their clients
best will be the winners. the customer-driven company provides the most
comprehensive blueprint for building a successful service company."
"mr. whiteley has focused on the most basic reality for business-there's
only one reason to be in business and that's to organize assets and motivate
employees for the purpose of serving customer needs. any manager will find
useful guidance in mr. whiteley's book."
"quality demands action. theory alone won't move your firm an inch toward
quality improvement. richard whiteley provides the reader with helpful
guideposts along the way."