first and foremost richard considers the audience
members to be his primary customers and tailors each presentation
to create high impact, take-home value for every participant. his
work with over 300 different companies in twenty-six countries and
presentations to over 350,000 business people, his access to continuing
topical research, and his personal experience in building his own
successful companies, ensure that the ideas and principles offered
are practical and based on the most pressing and contemporary issues
richard’s extensive knowledge of current business challenges
and dynamic presentation style have brought him acclaim as a powerful
speaker. among his notable us clients are american express, 3m,
motorola, microsoft, marriott and delta airlines. international
clients include thomas cook, mercedes-benz, vodafone and the hong
kong and shanghai bank. richard is a frequent speaker at major trade
association meetings, industry conventions, and professional groups
such as the young president’s organization, the european foundation
for quality, the japan management association and the federal executive
institute. he is also a guest lecturer at leading colleges and universities
including mit’s sloan school of management, the university
of southern california and babson college.
the first of richard’s award-winning best sellers, the
customer-driven company, was named one of the top
four business books of 1991 by fortune magazine. it has become a
classic of management literature and was recently cited by human
resource executive magazine as one of the top ten books of the decade.
customer-centered growth, which followed
in 1996, was a business week best seller and was named one of the
top five business books by selling magazine. richard’s third
book, love the work you’re with: how to find the
job you always wanted without leaving the one you have
was published in 2001 and is a best-seller. in 2002 the
corporate shaman, a business fable was published.
all his books have been translated into multiple languages.
richard has appeared on national and local television and radio,
was featured in american airlines magazine, flightline,
and is a frequent commentator in the business press. he has authored
two video programs, customer-driven quality
with fortune magazine and solving the leadership puzzle,
featuring the kansas city chiefs professional football team. his
audiotape of customer-centered growth
was recorded in 1996.
in 1978 richard founded and later served as president of the instructional
systems association, a group of leading national training companies.
isa now has over 150 members and in 1995 presented richard with
its highest honor, the distinguished service award. he is currently
on isa’s advisory council.
richard received his undergraduate degree from wesleyan university
and his mba from the harvard business school following three years
of service in the united states navy. he created the sunrise foundation,
a non-profit enterprise supporting children with learning disabilities.
he serves on boards of the ken blanchard companies, daffys, ceo
express, and is a trustee of the carroll school.